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Patient Participation Group (PPG)

Brook Medical Centre is relaunching our PPG in 2023 and we are looking for patients who are looking to help make positive change to the local community’s healthcare.

What is a Patient Participation Group?

A PPG is a group of patients, carers and GP practice staff who meet to discuss practice issues and patient experience. These groups can meet face-to-face and/or online.

Who can join a PPG?

A PPG is open to every patient on the GP practice list. All communities, groups, genders, ages, ethnicities, and disabilities representing the patient list are encouraged to join.

What does a PPG do?

A PPG is a critical friend to the practice, giving feedback about GP services and changes that are made. PPGs can inspire positive change. For example, a PPG could give feedback to help staff make the appointments system work better. A PPG can also help provide information on what services are available to patients and it can organise health promotion events and social activities.

What is in it for patients?

By providing feedback and suggestions, patients can improve services and outcomes for everyone.

What will be required from me?

To attend virtual or in person meetings and to be involved in patient engagement events and programmes.

Will it affect my relationship with my GP?

No. The PPG work is separate from day to day practice work. The PPG and its members have no access to patient medical records. PPG feedback to the practice is general and anonymised.

Who will be able to access my contact details?

Your contact details are only used for PPG purposes. They will be held securely and will never be shared without your permission. Adherence to the General Data Protection Regulation (GDPR) 2018 will always be followed.

What would be my role in the PPG?
• To attend PPG meetings and to provide regular feedback to the practice about the quality of the services it provides.
• To have a role in the designing and monitoring of the practice’s services, so influencing improvements
• To support the practice’s health promotion events and work with them to improve health literacy among patients
• To work collaboratively with patients and the practice team
• Be willing to voice opinions and contribute to discussions
• Listen to and reflect the views of other patients and carers
• Be aware of the contents of the PPG Information & Support Pack eg Terms of Reference
• Be able to attend meetings regularly
• Be aware of the activities of both the Face-to-Face and Virtual PPGs, if both exist
• Whilst observing confidentiality, talk to other patients and carers to pick up comments and concerns in the practice community
• Promote the PPG
• Be polite, objective and constructive in discussions and be aware of the Equality Act 2010 in those discussions
• Be proactive and positive
• Take advantage of any training and development opportunities provided by the NHS/practice.

Want to join Brook Medical Centre PPG?

You can request to join our PPG by filling out the form HERE