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Our New Cloud Based Telephony System

Brook Medical Centre is happy to announce that we have a new phone system in place which went live in March 2022.

We have listened to patient feedback and have significantly invested in a state of the art cloud based telephone system for patients, colleagues and staff.

The new system aims to:

  • Reduce waiting times
  • Eliminate the engaged tone
  • Stop calls being cut off without warning
  • Allow patients to know where they are in the queue
  • Provide useful data for the practice to improve our patient services
  • Record all outbound and inbound calls for patient security and safety
  • Improve access to patients
  • Allow clinicians to contact patients more easily

Brook Medical Centre will also make our call volume data visible to patients as we aim to become more transparent in the future.