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NHS App
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Appointments
Appointments can be made in person or by telephone. We operate a 2-week booking system with the doctors to help prevent long waiting times. For routine appointments please call after 11:00 am.
Please do not walk in without an appointment, as we do not have the resources of a Walk-in Centre.
GP Appointments
- Patients are now registered with the Practice rather than individual doctors
- There may be a longer wait for an appointment if a specific GP is requested
- Appointment slots are 12 minutes long
- If you feel you may need more time please ask for a double appointment
- There should only be one patient per appointment
- Please ensure that you arrive for your appointment on time
- Late arrival may mean that you will be asked to re-book.
Urgent Appointments
Please ring before 10am for emergency appointments on the day
- We run daily ’emergency’ clinics
- These operate in the mornings and are a joint Doctor/ Nurse Practitioner service
- Nurse Practitioners are qualified to offer help and treatment to patients whose conditions fall within their area of practice
- All Nurse Practitioners are Independent Nurse Prescribers which means they are able to sign their own prescriptions.
By seeing patients with less complex problems the Nurse Practitioners are:
- promoting better access to the doctors’ appointments
- allowing the doctors more time to care for patients with more complicated and serious conditions.
- able to give advice to patients over the phone if all that is required is reassurance, and perhaps self-medication, which again may save an unnecessary visit to the doctor.
Telephone the Surgery between 8:00am and 10:00am and, if the Nurse Practitioner thinks it appropriate, an urgent appointment will be given for the same day. Abuse of this facility will lead to considerable inconvenience to other patients.
You will be given a slot to attend the clinic, e.g. between 9:00am and 10:00am. This is not an appointment time, but you should normally be seen within this timeframe.
Nursing Team Appointments
- Appointments with the Practice Nurses and Healthcare Assistants can be made at any time in advance.
- As the Nurse Practitioners deal with urgent problems their appointments are usually only booked on the day itself.
Holidays, sickness or study leave will inevitably place extra strain on our appointments system. Nonetheless, we try hard to give you convenient appointments.
Our Practice has a very large list size of 14,400 patients. We need your co-operation and understanding for things to run smoothly.
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 15 minutes late for an appointment you may be asked to re-book. If you sign up to Patient Online Services you will get a text reminder of your appointment, and the ability to cancel it either on your phone or online.
On average we have over 240 missed appointments and late cancellations every month.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.