On having a test or investigation at the surgery all patients are given written information on when to contact the surgery to ask about their test results.
When enquiring about test results, please ring between 11:00am and 3:00pm to enable us to keep our telephone lines free for urgent calls in the morning.
In the majority of cases:
- a message will be passed on to the doctor asking them to comment on the result and add a message to your records on the computer screen so you will normally be asked to ring again later
- To ensure continuity of care, routine result requests will be added to the diary of the doctor who requested the tests.
You may be asked to ring back in a few days for the doctor to give their reply, as they may not be in surgery on that day.
Cervical Smear Results
The results should be sent direct to the patient via the National Recall System, and should be received within two weeks of the test.
If you have not received the results within four weeks, please contact the surgery after 11:00am to check whether we have received a copy.
You will be asked for some personal details when calling, this is to confirm your identity. The receptionist has the right to refuse the release of medical information if he/she feels that it does not pertain to the person calling. We hope that our patients find our high standards of confidentiality satisfactory with regard to releasing this type of information.
If the test was arranged by your hospital consultant
If your test has been carried out at a Clinic or Hospital please call the Clinic or Hospital for the result, as we cannot action tests which have been requested by other Clinicians outwith the practice. If the consultant’s secretary or colleague inform you they will send the results to your GP, explain that you want the results from the specialist who arranged them who is in by far the best place to give appropriate advice.
Our Reception staff are not qualified to comment on results therefore it is your responsibility to check them and make any necessary follow-up appointment with the Doctor.
Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.
Information about your laboratory tests
For information on what your laboratory test results mean please visit Lab Tests Online.
All specimens must be provided in a suitable container and marked clearly with name, date of birth, date provided and reason for the specimen.
Failure to do so may mean that the test will need to be repeated – Please note that when bringing in a sample to the surgery, only samples in the correct container can be accepted. These are available from reception.