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What to do when we are closed

Out of Hours Emergencies

Call 111 when it's less urgent than 999

When the practice is closed, there is an out of hours’ emergency medical service available at all times. This service is meant for urgent and emergency problems and should not be used to avoid the inconvenience of consulting during the day.  If you need out of hours help, you should telephone 111 which is a free-phone number nationwide. Trained staff located at the call control centre will handle your enquiry.  

On dialling 111 a team of fully trained advisers and experienced nurses will assess your condition and direct you to the local service that can help you best, when you need it. That could be your GP surgery, an out of hours GP, A&E, a local urgent care centre, emergency dentist or a late opening pharmacist.

Remember the Out of Hours Service is for urgent problems only. Please do not contact the service for a second opinion or for anything which can wait until the next working day.

If you have a minor ailment you could visit your local pharmacy who will be able to provide you with some help or signpost you onto the next available service.

In addition, please call the surgery phone number – 01782 838355 – for instructions if you need care whilst the surgery is closed.

Out of Hours Service Provider

The out-of-hours GP service will not be provided by North Staffs Urgent Care. Patients will no longer be seen at their premises in Basford or satellite clinics in Norton and Tunstall in the evenings or at weekends.

The new service will be provided by Northern Doctors Urgent Care, operating under the name of Staffordshire Doctors Urgent Care Limited. Northern Doctors Urgent Care is part of the Vocare Group. Their new surgery is based in.Campbell Road, near the Michelin and Britannia Stadium.

Please note that the above changes have been instigated by NHS management not your local General Practitioners. 

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

Mental Health Crisis?

You should call 999 or go to A&E if you, or someone you know, experiences a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety.